Terms and Conditions on Using Services of Platform

Welcome to the "MassOrder" Application. Please carefully read the following terms and conditions on using platform services. These terms and conditions will apply to your usage and access of the platform ("terms and conditions").

1. Introduction

The "MassOrder" application is operated by MassOrder Co., Ltd.  ("MassOrder," "Platform," or "we", or “our” or “us”), an online platform that serves as an online intermediary for the sale of goods or services ("products") between, sellers ("sellers") who offer products and services, and users who may be buyers or other individuals visiting, searching, or utilizing the platform ("user" or "users"). Collectively these parties are referred to as “Platform users”). MassOrder facilitates the buying and selling of Products in a format where sellers present offers to sell based on specified quantities or terms of sale ("product offer"). When a user accepts a sales offer from a seller by making a deposit according to the specified conditions ("purchase offer"), a contractual agreement to purchase and sell is formed. Upon the completion of the specified quantity of purchase offer or when the seller confirms to close the sales offers and sell the products, and the user has fully paid for the products price, a purchase and sale agreement is established. These aforementioned agreements are directly executed between users and sellers. MassOrder is not a party to the said agreements or any other agreements between user and sellers. MassOrder acts solely as an intermediary for providing the purchasing and selling platform services and has no involvement in the transactions between Platform users. MassOrder does not endorse or pre-screen Platform users or the contents or information provided by Platform users. Therefore, MassOrder is not subject to  guarantee the successful completion of transactions among Platform users.

Before becoming a member or registering an account as a MassOrder’s user, you must read and accept all of the following terms and conditions of service, including consent to the processing of your personal data as outlined in the privacy policy. However, we reserve the right to deny you access to the Platform or refuse to allow you to register an account for any reasons.

By using MassOrder's services or registering an account, we consider that you have provided your acceptance and are legally bound by these terms and conditions, including the terms of this Agreement. If you do not agree with or accept these terms, please refrain from using the service or accessing our

Platform.

If you are under the age of 20, you must obtain consent from your legal guardian(s) in accordance with the laws of your jurisdiction, and such individual(s) shall assume responsibility for your actions. Any service fees associated with the use of any services, including accepting and complying with the terms and conditions of your usage of the service, shall be the responsibility of these individuals. If you do not obtain consent from your legal guardian(s) in accordance with the laws of your jurisdiction, you are requested to discontinue using and accessing the Platform and our services.

Platform users acknowledge that the terms and conditions specified herein may be subject to change without prior notice. Additionally, Platform users agree to accept all amended terms and conditions that have been changed. Therefore, Platform users should consistently monitor these specified terms and conditions.

2. Platform User Account

2.1 In order to become a user of MassOrder, you must  successfully complete the registration process as outlined along with any potential supplementary that may be introduced. Only upon successfully fulfilling the registration process, will you obtain the ability to function as a seller or user and utilize various services provided on the Platform.

2.2 To register a user account with MassOrder, you need to be at least 20 years old at the time of registration. If you are under the age of 20, you are required to obtain consent from your legal guardian(s) as regulated by the laws of your jurisdiction. By registering an account with us, you certify that you have obtained the necessary authorization or consent from your legal guardian(s) as regulated by the laws of your jurisdiction.

2.3 During the process of registering for a MassOrder user account, you are required to provide your mobile phone number ("Identification Number") for the purpose of identity verification and account registration purposes. The system will send an OTP code via SMS to your mobile phone to ensure the verification of your identity and set up the password for accessing our Platform. Your Platform user account will be associated with the mobile phone number you registered. If you desire to change the registered phone number or undergo identity verification, these actions can be performed via the Platform user account menu.

2.4 Platform users confirm that the information provided during the registration process, whether as an individual or as a legal entity, is accurate, complete, not false, not misleading, , and does not omit any necessary information about the Platform user. If we find that the provided information  is inaccurate, whether during the registration  or subsequently, we reserve the right to suspend or terminate the account, and pursue remedies for any resulting from the actions of the Platform user.

2.5 Platform users can register as a Platform member without any charges. However, service fee may be incurred for utilizing the Platform, including operational and system management charges related to the provision of services. These fees will be subject  to the rates and conditions designed by us, and will be announced on the platform. Fee instructors may be subject to change in the future, with notifications provided through the Platform's communication channels.

2.6 Platform users agree to maintain accurate and up-to-date on your account information at all times. You will protect confidentiality of your identification Number, and use it exclusively for personal purposes. In the event of unauthorized utilization of your user account or Identification Number, you must promptly notify MassOrder. You assume responsibility for all activities that occur under your user account, irrespective of whether you authorized such activities. MassOrder will not liable for any losses or damages arising from unauthorized use of your Identification Number or your failure to comply with this requirement.

2.7 Platform users acknowledge that MassOrder may exercise sole discretion and without prior notice, immediately terminate or suspend your user account, as well as delete or remove any content related to your user account from the Platform, or halt transactions associated with your user account without prior notice, if deemed necessary. This includes situations where there is a suspicion or breaches of these terms and conditions or unlawful, offensive, intrusive, harmful, or threatening behavior towards other users, external parties, or the business interests of MassOrder.

2.8  Platform users can submit a request for account cancellation through the platform or notify MassOrder in writing via the customer service section. If your user account has no outstanding obligations, it will be automatically deleted. If your user account has outstanding obligations or unsettled responsibilities for any incomplete transactions, such as pending purchase offers or remaining balances in User Wallet / User Credit / Store Wallet / Store Deposit, you must ensure the fulfillment of all such obligations as per terms and conditions before your account can be deleted. Following the submission of an account cancellation request, Platform users will be notified by the Platform if any requisite necessary have been met before cancellation. Furthermore, within 30 days subsequent to the account’s deletion, you will not be able to employ the same phone number to register in Platform.

3. General Terms of Using Services

3.1 Usage of the Platform and its services is limited to registered users who have completed the account registration process in accordance with the specified terms. Your right to access and utilize the Platform and its services will remain valid until deletion as outlined in these terms and conditions, or if you breach or fail to comply with any terms or conditions of our services.

3.2 Platform users acknowledge and agree to refrain from engaging in the following activities:

1. Platform users shall not post any misleading or unlawful content that contradicts societal norms.

2. Platform users shall not post any content that criticizes or insults the monarchy or royal lineage.

3. Platform users shall not post or submit any content that is obscene, offensive, threatening, or violent.

4. Platform users shall not post or submit any content that is defamatory of another person without a clear source of reference.

5. Platform users shall not post political propaganda, provocations, or incitements that may lead to disharmony, disputes, or disturbances, except for legitimate expressions of opinions.

6. Platform users shall not post content that disparages or criticizes any religion or religious teachings.

7. Platform users shall not impersonate another person or entity, and shall not make any misrepresentation that another person or entity is the source of any information or content. In the event that Platform Users wish to refer to information or content from another person or entity, Platform Users must properly cite such information by identifying the source and the true owner of the information.

8. Platform users shall not post information that infringes upon the rights of others, including but not limited to, copyrights, patents, trademarks, intellectual property rights, trade secrets, personal image rights, personal rights, reputation rights, and other rights. This includes not violating laws and these terms and conditions, as well as refraining from disturbing societal peace and morality.

9. Platform users shall not upload content or data that contains viruses or spam, which may cause harm to the Platform, users, or third parties.

10. Platform users  shall not copy, reverse engineer, or perform any actions that modify a whole or any parts of the Platform, including not interfering with or obstructing the operation of software, systems, or devices used within the MassOrder.

11. Contacting for additional information related to buying and selling activities is only permissible through communication channels  provided by the Platform. If we identify that a Platform user is encouraging a contact outside the Platform, we will consider it a violation of these terms and conditions. We reserve the sole right to suspend a user account temporarily or permanently, or delete an account or proceed other appropriate actions.

3.3 MassOrder reserves the right to pre-screen, refuse, or remove any content that is posted on the platform, in its sole discretion, without any liability to you. We have the right to remove content that violates these terms or that offers prohibited and restricted products, or any of the Agreements and terms of  MassOrder, including if we receive a complaint from another Platform User, or if we are notified or receive a claim or request for removal for intellectual property infringement or a court order, or if such content is inappropriate or offensive. We may also block the transmission of communications to protect our service or users, or to enforce these Terms and Conditions.

3.4 The responsibility for all messages and content, whether shared publicly or transmitted privately, lies with the content owner. As the content owner, you are accountable for all content you upload, post, or make accessible through the platform. We do not exercise control over the content posted on the platform; thus, MassOrder cannot assure the accuracy or quality of such content. During platform use, you might encounter content that could be deemed inappropriate or undesirable within the boundaries set by applicable laws. In all instances, we are not liable for any content and hereby disclaim any responsibility connected with any content.

3.5 In cases where a Platform user’s content or information is inaccurate, inappropriate, or violates these terms, we may suspend the submission or remove the content without prior notice. We reserve the right to suspend or delete user accounts for such violations, without prior notice and discretion of MassOrder.

3.6 You acknowledge that MassOrder may access and disclose your account information and content to legal entities, relevant rights owners, or government agencies as required by law, court orders, or legal procedures. We consider such access and disclosure to be necessary and appropriate.

4. Terms and Conditions for Sellers

4.1 Definitions

"Store Wallet" refers to a seller's wallet designated for viewing the net sales proceeds history from completed and successful orders, as well as for withdrawal purposes only. It is not allowed and/or possible to add funds to the Store Wallet.

"Store Deposit" refers to the deposit sellers are obliged to provide as an assurance for their sales endeavors. This deposit serves as a means to guarantee sales and set sales limits for sellers’ offerings. In the event that a seller cancels a sale, the "Store Deposit" will be withheld temporarily to serve as a guarantee until there are net sales proceeds received from completed and successful orders. That net sales proceeds will be deducted by the withheld amount and the remaining balance will be credited to the seller's Store Wallet for future utilization.

"Order Completed and Successful" refers to the point at which a user confirms the receipt of the product or at any other time determined by us as appropriate, for the transfer of the user's purchase amount to the seller's Store Wallet.

4.2 Selling Products and Store Deposit

4.2.1 Sellers who offer or list products for sale are responsible for ensuring that all information, images, and descriptions of the products and services are accurate, and that they either own the products or have the legal right to sell them. Products that are prohibited or restricted include, but are not limited to 1. Pornography

2. Weapons 3. Human parts, human bodies, or protected plant and animal species 4. Tobacco and alcohol products 5. Drugs, precursors, or drug paraphernalia 6. Tools and equipment used for illegal purposes

7. Flammable chemicals, explosives, and hazardous chemicals 8. Gambling devices 9. Illegal items or services, such as government documents or personal information 10. Controlled medical devices, such as dental equipment and surgical equipment 11. Prescription drugs and dietary supplements, such as controlled drugs that require a doctor's prescription and herbal supplements 12. Products or content that are harmful to national security 13. Other products that are controlled by law

If you are unsure whether a product is prohibited or restricted, or if you are authorized to sell a controlled product, you may contact customer service for a case-by-case review.

4.2.2 If a seller lists a product offer and a user places a purchase offer based on the specified quantity or conditions (product offer), and the user complies with the conditions by providing a deposit (purchase offer), a binding contract for purchase and sale is established. Upon the fulfillment of the purchase offer according to the specified conditions, a sale agreement is formalized between the user and the seller. The seller commits to uphold the terms of purchase and sale stipulated by MassOrder, including any relevant service fees or penalties for non-compliance to agreements (if applicable).

4.2.3  Prior to listing a product offer, sellers are required to deposit a minimum Store Deposit of 5,000 Baht as a guarantee for complying with the terms of purchase and sale, as well as, for determining a sales limit. We will refund the Store Deposit within 15 days after the seller's account is terminated, with any claimed fees or damages being deducted. Sellers are forbidden from utilizing the Store Deposit to settle debts, deductions, or offsets against MassOrder.

4.2.4 Throughout the duration of offering products under a specific seller account, the seller must uphold a total balance of all listed product offers within that seller account, not exceeding 5% of the Store Deposit. Failure to maintain this balance requirement will result in the inability to list a new selling offer.  To cope with that, the seller is obligated to increase the Store Deposit amount or wait until the previous product offers end before listing a new offer. We reserve the right to modify and change the conditions about Store Deposit as deemed necessary and appropriate. We will notify sellers of any changes through our Platform.

4.2.5  We will provide an overview summary of net sales proceeds, service fees, and other relevant charges to sellers. Sellers can verify the accuracy of these particulars within the seller account section. If no disputes arise within 7 days from the transaction date, we will deem the summary to be accurate..

4.3 Cancellation of Product Offers

In the event that a seller desires to cancel a product offer for any reason, including but not limited to a change of mind, inability to procure the offered products, insufficient purchase offers, or any other reason, the following conditions apply:

1. If a user submits a purchase offer and provides a full deposit for the product, the seller can cancel that product offer listing, nonetheless, a penalty fee amounting to 5% of the full product price must be paid by the seller to the user, in accordance with our non-compliance policy. Additionally, the seller is required to refund the user for the product price alongside the penalty fee, based on our refund policy. The penalty fee shall be deducted from the seller's Store Deposit.

2. If a user submits a purchase offer and provides a partial deposit for the product, the seller can cancel that product offer listing without incurring a non-compliance penalty fee. The seller agrees to refund the user for the partial product price, according to our refund policy.

3. If no user submits a purchase offer, the seller can cancel that product offer listing without being subjected to a non-compliance penalty fee.

4.4 The fees associated with offering products on MassOrder are as follows:

1. We will charge service fees based on the specific service rendered, in the following terms:

   - Commission fee: 2% of the total product price sold in each product offer (excluding Vat)

   - Payment processing fee: 3% of the total product price sold in each product offer (excluding Vat)

  - The minimum service fee is 15 Baht per each product offer (including Vat)

 For the first 1000 sellers, are subject to a 1.5% discount on the payment processing fee for one- year, starting from the date of depositing the Store Deposit of at least 5,000 Baht. Notification regarding this benefit will be provided once the Store Deposit is successfully made. This discount cannot be converted to cash or utilized for deductions or debt settlements in any means.

2. All service fees will be promptly deducted from the seller's sales proceeds subsequent to the fulfillment of an order. Upon request through the customer service section, we will issue a receipt or invoice for the incurred fees if the seller provides requisite documents, such as a company registration copy and VAT copy.

3. We reserve the right to modify such service fees or discounts as appropriate, which we will announce to Sellers on the Platform.

4.5 Withdraw Net Sales Proceeds

1. MassOrder will manage the seller's net sales proceeds in the form of a "Store Wallet," which the seller will receive upon the successful completion of an order. Sellers have the option to withdraw their net sales proceeds from the Store Wallet, with a minimum withdrawal amount of 1,000 Baht per transaction or in alignment with the remaining balance present in the Store Wallet. For each withdrawal transaction, a withdrawal fee will be applied, adhering to MassOrder's withdrawal policy. This policy will be communicated to the seller during the withdrawal process..

2. The balance showcased in the Store Wallet will be the remaining of net sales proceeds after deducting service fees and any other relevant fees associated with utilizing MassOrder's services. This includes deduction  for the Store Deposit, as agreed upon or acknowledged by the seller through the platform. Sellers cannot spend the Store Wallet for the purpose of  product payments or any other activities except stipulated action of fund withdrawal, as mentioned within the terms and conditions.

3. Sellers have the option to withdraw funds from their Store Wallet to their bank account. Withdrawal requests are subject to specific conditions and once submitted, withdrawal requests cannot be changed or canceled. We will transfer the requested credit balance to the seller’s  bank account promptly or according to the designated transfer schedule. Details pertaining to the withdrawal conditions and transfer schedule will be communicated to sellers within the withdrawal menu. Please acknowledge that these conditions may be changed as deemed appropriate.

4. If a seller's account is terminated, revoked, or suspended in accordance with these terms, or if the seller's account remains inactive for the duration specified by us, we may charge a fee for managing the remaining balance in the seller's Store Wallet or Store Deposit. Such assessments will be carried out, on a case-by-case basis, in accordance with our terms.

4.6 Seller Acknowledgement

1. The price of the product, including associated sales conditions, are determined at the sole discretion of the seller. The total amount collected from users will include the product price, shipping fees, and other additional charges such as value-added tax, etc.. Sellers will not charge additional or separate amounts from users.

2. The seller is obliged to effectively manage and validate the accuracy of product prices and details, the current number of purchase offers, and the terms and conditions of sales. This entails ensuring that the information is up-to-date and accurate. The seller should not provide incorrect information or cause misunderstandings for users.

3. The seller shall issue receipts or tax invoices to users upon request.

4. The seller acknowledges that MassOrder may organize sales promotion endeavors to stimulate transactions between users and sellers on the platform. MassOrder may charge in whole or in part of the fees associated with participation in such sales promotion activities or require a participation fee from the seller. We will notify the seller of the criteria and conditions for such sales promotion activities, enabling the seller to evaluate potential participation.

5. The seller acknowledges and agrees that any breach of these terms or conditions of MassOrder may result in various actions as specified.

5. Terms and Conditions for Users

5.1 Definitions

"User Wallet" refers to the wallet allocated to a user,  primarily intended for the purpose of viewing purchase order and payment history only. It is not permissible to deposit funds into the user's wallet (except in circumstances where a payment is rendered unsuccessful due to an unsuccessful order. In such cases,  the sum paid will be transferred to the User Wallet. Users can spend that fund to purchase products or services offered on this Platform.

"User Credit" refers to the credit balance held by a user, designed to receive refunds when a seller cancels a user's purchase order or to receive credits through various activities carried out on this platform. User Credit can be utilized as a substitute for money to settle for products or services offered on this platform. However, certain conditions exist, limiting to which this User Credit cannot be utilized to fully discharge payment for products or services (up to 100%); a minimum amount of cash (at least 1 Baht) must consistently be paid per each time.  Nevertheless, User Credit cannot be withdrawn as cash, and if a user account is deactivated for any reason, any outstanding User Credit will be forfeited, and users cannot claim any rights over the remaining balance in User Credit.

5.2 Placing Orders and Payment Methods

5.2.1 The procedure for placing an order are as follows:

1. When users desire to order a product on the platform, they are required to make a partial payment or 100% complete payment for the product ("Deposit")  as chosen (which will be subject to different transaction guarantees). The user's payment for the specified product offer signifies the user entering into a buying and selling contract (with conditional sale).

2. When number of purchase offers reaches the specified quantity as defined by the seller or when the seller validates and confirms the completion to close the product offer  (purchase agreement):

• In the case where the user pays the full product price, the seller will proceed with delivering the product to the user as agreed.
• In cases where the user submits a partial deposit for the product, the system will promptly notify the user to complete the remaining payment within 24 hours. Upon completion, the seller will proceed with delivering the product to the user in alignment with the agreed terms. If the user fails to make the remaining payment within the specified 24-hour timeframe, it will be construed as a cancellation of the order by the user. Consequently, the user will be deemed to be in breach of the buy and sell agreement as well as the terms and conditions. In such instances, we have the right to retain the entire Deposit amount paid by the user.

5.2.2 Payment Methods:

• The current payment methods for product price as designed by us, is a bank transfer via QR code and PromptPay, or the utilization of  User Wallet or User Credit.
•  For bank transfer via QR code and PromptPay, the system will display a QR code for the user to save and subsequently scan for payment through the user's banking application.
• The balance displayed in the User Wallet will denote the amount eligible for reimbursement for returned product price. The balance displayed in the User Credit will represent any fees, such as cancellation fees by the seller or other activities related to using the MassOrder, as agreed or acknowledged by the user. Users can spend the User Wallet and/or User Credit to settle for product prices or engage in other services. However, the User Wallet and User Credit do not function as  electronic wallet services. These are provided for convenience and as an alternative method for conducting selling and buying transactions.

5.2.3 We are not responsible for any loss or damage to users arising from incorrect delivery information and/or incorrect payment transfers for purchased products.

5.2.4 We will provide users with a summary of product orders and relevant service fees, which users can review for details and accuracy in their account. We reserve the right to consider these records as accurate and complete if users do not dispute them within 7 days from the date record.

5.2.5 We may change the procedures and conditions for product orders, including payment methods in the future. We reserve the sole right to modify, suspend, or revoke any conditions without prior  notice.

5.3 Cancellation of Purchase Offers

If a user desires to cancel its purchase offer for any reason, including but not limited to reconsideration of the purchase,  impatience until the product offer concludes, or any other reasons, the cancellation will be subject to the following conditions:

1. In  the case of order cancellation within 5 days: Users may cancel the order by paying a non-compliance penalty fee equating to 5% of the product price stated in the product offer, as indicated in the Transaction Guarantee Policy. Users agree to deduct the non-compliance penalty fee from the total product price paid. We will refund the amount paid to the user according to the terms outlined in our refund policy.

2. In the case of order cancellation after 5 days: Users may  cancel the order without any non-compliance penalty fee. We will refund the amount paid to the user according to the terms outlined in our refund policy.

3. In the case of order cancellation after the number of purchase offers reaches the specified quantity as defined by the seller or when the seller confirms the completion to close the product offer  (“purchase agreement”) and in compliance with the terms, the user is required to complete the full payment within 24 hours. If the user cancels the order after the purchase agreement occurs, this will be construed as a breach of the buying and selling agreement, and the terms and conditions as outlined by us. We reserve the right to retain the full deposit amount paid by the user.

5.4 Returns and Refunds

5.4.1 Filing a Request for Refund and/or Return:

• If the user does not receive the product, receives a defective item, or product damaged during delivery, or encounters received products with substantial differences from the agreed-upon, the user must initiate direct contact with the seller for negotiations and resolution. However, MassOrder may intercede in dispute resolution solely if the user initiates legal action against the seller. If the user presents an official document from relevant authorities, MassOrder may be requested to withhold the user's purchase amount until an official decision is rendered. The discretion to retain or release the user's purchase amount shall rest solely with MassOrder.
• In the case of payment errors or duplicate payments made by the user, the user will not be able to rectify or modify the erroneous payment or cancel the duplicate payment. We will not refund money to users for such cases. The user needs to directly contact the seller to request corrections for payment errors or refunds for duplicate payment.
• In cases where a user's payment is not processed in time due to making the payment simultaneously with other users placing orders on the same product offer resulting in the user's purchase offer not being successful, we will refund the money to the  User Wallet according to the specified conditions.

5.4.2 Refunds by MassOrder:

• In the event that a user receives a refund from MassOrder, whether for a product price,  an unsuccessful payment to the User Wallet, or a fee refund into User Credit due to seller non-compliance, the user shall be entitled to the refund according to the terms and conditions specified. Users have the option to utilize such credit amounts for paying for products or services within the Platform.
• In the event that  a user desires to not spend  User Wallet to settle for any platform-related transactions, we will facilitate the refund via bank transfer. In such a case, the user is required to provide its bank account information to receive the mentioned refund.

5.4.3 User Acknowledgement

• Users shall not encourage sellers to undertake actions that support activities external to the platform or which provide direct benefits to the user. We have the sole discretion to suspend the user account, temporarily suspend activities, or permanently delete accounts and blacklist users,  or implement any  other necessary measures.

• Users shall not engage in any activities that violate the law or break public order and morality on the platform.

6. MassOrder Guarantee: Transaction Guarantee Policy

6.1 MassOrder Guarantee is a transaction guarantee policy designed to protect Platform users from risks and mitigate damages arising from non-compliance with transaction conditions, including:

• After a user has made a payment for a purchase order, the payment amount will be held until the user confirms to MassOrder the receipt of the product, or until we determine  to transfer the payment to the Seller Wallet.

• Non-compliance with transaction conditions, such as canceling product offers or canceling purchase order, will result in the subject of a non-compliance penalty fee according to cancellation of product offers as outlined in item 4.3 and the cancellation of product orders in section 5.3.

6.2 MassOrder Guarantee serves as a service aimed at transaction guarantee, protecting against the risk of defaults and mitigating damages arising from non-compliance with transaction conditions. Both users and sellers may have rights and responsibilities extending beyond those stipulated by law, and we shall not be liable in any such cases. This transaction guarantee does not constitute a product warranty.

6.3 Users and sellers acknowledge and agree that our decisions regarding the MassOrder Guarantee policy are final.

6.4 Any transactions or payments conducted outside the platform shall not be subject to this transaction guarantee policy.

6.5 We reserve the right to modify and amend the transaction guarantee policy without prior notice before such changes come into effect.

7. Product Delivery

7.1 Sellers are responsible for organizing the delivery of products based on information provided by users. MassOrder will notify sellers upon receiving payment for the product price from users, enabling sellers to proceed the delivery of product. Sellers are required to make reasonable efforts to ensure that users receive the purchased products within the specified time frame.

7.2 MassOrder is not liable and shall not be held responsible to users, sellers, and/or any other parties for any mistakes, damages, or losses arising from product delivery.

8. Violation of Terms and Conditions

8.1 In the event of a breach of the terms and conditions, we reserve the right to suspend access or terminate any services on the platform without being obliged to provide compensation for any damages to the Platform users. Such suspension or termination does not waive MassOrder's right to claim damages according to the terms and conditions of these services, as well as other legal rights in both civil and criminal law. In cases where a breach of these terms and conditions causes harm to third parties, other users, the breaching user shall assume full responsibility for any damages incurred.

8.2 If you encounter any Platform users violating the terms and conditions, please notify our Customer Service.

9. Limitations and Exemption of Liability

9.1  Requiring transactions to be exclusively conducted on this platform is designed to protect  Platform users. This approach ensures sellers' confidence in receiving payment for their products, while also granting users the opportunity for refunds if sellers fail to comply with agreed-upon terms. However, the funds paid by users through the platform do not constitute our revenue. Instead, seller's permit us to deduct a service fee covering operational and system management expenses associated with providing services. We are neither a party nor an agent involved in the seller’s product offers.

9.2 We reserve the right to waive any liability associated with any transactions that are not conducted through Platform or any payments made outside the platform. Additionally, this applies to cases where Platform users violate the platform's terms and conditions. MassOrder does not bear the responsibility for communication between users and sellers. In terms of assistance, we facilitate users by providing a review system and rating mechanism. This empowers them to express their satisfaction with the products they receive and their overall purchasing experience from the sellers.

9.3 The content available on the Platform is provided on an "as-is" and "as-available" basis. The information and/or data displayed on the platform solely serve informational purposes. The content, opinions, and any general users-generated content or material represent the views and/or information shared by the respective Platformusers. We are not involved in verifying the accuracy, endorsing, or agreeing with such content or opinions. No explicit or implicit assurance is provided, including any guarantee of non-infringement of external rights, proprietary rights, tradeability, satisfactory quality, product delivery, or suitability for specific purpose.

9.4 We are not liable to you for any loss, regardless of how it occurs, related to (1) accessing, using, and/or being unable to use the platform or service; (2) relying on any information or data available on the platform and/or through the service. It’s advisable to verify the accuracy of the content before relying on it; (3) system, server, or any connection failure, malfunction, disruptions, delays, or computer virus that may be harmful; (4) Use or access to any websites or web pages that are linked to the Platform, even if we or our representatives or employees have been advised or anticipated the possibility of such harm.

10. Links and Warning

10.1 This platform may contain links to other websites or applications. These links are provided solely for the convenience of Platform users. The linked websites or applications are not under our control, and we do not have any relationship or endorsement with the content and/or the linked websites or applications, unless otherwise stated. Therefore, we cannot provide any guarantee of accuracy, reliability, or security of the linked websites or applications. Platform users accessing or establishing links to such websites or applications perform at their own risk. We recommend that Platform users thoroughly review the terms and conditions governing the linked websites or applications.

11. Intellectual Property

11.1 MassOrder grants limited usage rights and reserves the right to withdraw access and usage of services according to the terms and conditions of this service. The content, trademarks, service marks, trade names, logos, and other intellectual property ("Intellectual Property") displayed on the platform are MassOrder's property and may also be the property of third parties as indicated on the platform. Platform Users agree to abide by copyright law, trademarks, service marks, and all applicable laws related to the Intellectual Property.

11.2 Platform users are strictly prohibited from engaging in any form of reproduction, copying, imitation, modification, counterfeiting, distribution, renting, leasing, possession, recording, transmission, or any other activity related to MassOrder's rights and intellectual property, or the intellectual property of third parties, without obtaining legal permission or authorization from MassOrder or the rightful intellectual property owner. Platform users must refrain from undertaking any actions that result in harm or are in violation of the law, unless expressly authorized by applicable legal provisions. Moreover, Platform users acknowledge and agree not to employ robots, or any automated mechanisms to monitor or duplicate our content without obtaining explicit written consent. Such activities are deemed as violations of MassOrder's rights, and MassOrder retains the right to promptly disable such activities and take legal recourse against the offenders.

11.3 By participating in MassOrder’s services, Platform users hereby grant MassOrder an irrevocable, non-exclusive, worldwide, perpetual, royalty-free license to access, utilize, reproduce, modify, create derivative works from, distribute, transfer, sublicense, and publicly display, either wholly or partially, the content found within their product offer listings and user-generated content linked to various MassOrder services. Additionally, Platform users willingly waive any moral rights under applicable laws in connection with their submitted content.

12. Reporting Intellectual Property Violations

12.1 MassOrder does not allow the sale of products that infringe on intellectual property rights. If you are the owner of intellectual property, or a duly authorized representative of the owner of intellectual property, and you find that there is or is a reasonable basis to believe that your rights or the rights of your principal have been infringed, you may notify us and provide us with the following information 1) the signature or electronic signature of the owner of the intellectual property or the intellectual property representative who is the claimant 2) a description of the type and nature of the intellectual property that is alleged to have been infringed and evidence of the rights 3) a description of the nature of the alleged infringement, with sufficient detail to enable us to assess the complaint 4) the content or list of products that are alleged to be infringing.

5) contact information for the claimant, such as mailing address, telephone number, and email address.

6) a statement by the claimant that the complaint is made in good faith and that the use of the intellectual property identified by the claimant is not authorized by the owner of the intellectual property or as permitted by law 7) a statement by the claimant that the information in the notice is accurate.

12.2 MassOrder will conduct a thorough review and may consider collaboration in good faith to preliminarily remove infringing listings, to protect the rights of the parties involved. However, MassOrder does not guarantee the results of such actions and bears no liability or responsibility for such actions. Any disputes and liabilities are solely between the intellectual property claimant and the Platform user. Platform users agree not to hold MassOrder liable for any claims, actions, damages, and consequences resulting from claims of intellectual property infringement.

13. Privacy Policy

13.1 We may collect, use, or disclose content and information from posting, chat messages, and user accounts for management, communication with Platform users, advertising, marketing, sales promotion, analysis, statistical evaluation, behavioral analysis, or legal compliance purposes. By using the platform, Platform users grant us permission to collect, use, or disclose content and information as described in the privacy policy.

13.2 Platform users have read and agreed to the Privacy Policy and provided the consent for the collection, use, and disclosure of their personal data as specified in the Privacy Policy.

13.3 Platform users who access or obtain personal data of other users due to using the platform, agree to comply with applicable data protection laws. This includes granting Platform users whose personal data is collected to exercise the right to access, rectify, or delete the data.  Platform users also agree to allow data subjects to verify which data is being collected according to its right stipulated by relevant laws.

14. Dispute Resolution

14.1 We encourage service users to resolve disputes amicably through negotiations facilitated by our platform. If the dispute cannot be resolved or settled, Platform users have the option to contact MassOrder through the dedicated customer service channels. However, we will only address disputes that have been notified or filed according to legal processes. Platform users must provide evidence along with the dispute claim. We may retain the sole discretion right without any responsibility to undertake the necessary measures aimed to  assist Platform users in dispute resolution. Platform users who desire to file a dispute should contact our customer service team

14.2 Platform users acknowledge and agree to refrain from filing any claims or complaints against MassOrder related to any transaction conducted on the platform or any dispute arising from such transactions.

15. Indemnification

Platform users agree to indemnify, defend, and hold MassOrder, including its employees or agents, from any and all claims, actions, damages, liabilities, costs, debts, fines, penalties, and expenses arising from or related to any transaction conducted on the Platform or any dispute arising from such transactions, except in cases where MassOrder is directly involved in the mentioned dispute. This indemnification includes violations of terms and conditions or any breach of legal obligations or the rights of third parties.

16. General Terms

16.1 Any notices shall be provided in writing and submitted to MassOrder at the contact address provided in the "Contact Us" section.

16.2 Platform users shall not assign, sublicense, or transfer any usage rights or create any binding obligations to other parties.

16.3 These terms and conditions do not establish any partnership, joint venture, or agency relationship between the Platform users and MassOrder. It does not imply any authority or action on behalf of MassOrder.

16.4 In the event that any portion of these terms is deemed unenforceable by law , the remaining portions shall remain in full force and effect.

16.5 MassOrder’s waiver of any claim arising from a violation or breach of these terms and conditions does not constitute a waiver of any other rights nor does relinquish the right to exercise said rights in the future.

16.6 These terms and conditions are governed by and constructed in accordance with the laws of Thailand, without regard to conflict of laws.

17. Contact Detail

For inquiries, concerns related to these terms and conditions or feedback, Platform users can communicate with us through the "Contact Us" section or the customer service team.

18. Updates

These terms and conditions were last updated in August 2023.